Privacy Policy

Created on 24 November, 2024 • Legal • 427 views • 3 minutes read

1. Introduction

Pingtr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services.

2. Information We Collect

We collect the following personal information from users:

Personal Identification Information:

  1. First and last name
  2. Company name
  3. Company address
  4. Email address
  5. Phone number
  6. Password
  7. VAT Number

Usage Data:

  1. IP address
  2. Browser type and version
  3. Pages visited
  4. Time and date of visits
  5. Time spent on pages
  6. Other diagnostic data

3. Use of Cookies

Our website uses cookies to enhance user experience, analyze site usage, and assist in our marketing efforts. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.

4. Analytics and Tracking

We utilize third-party services to monitor and analyze website usage:

  1. Google Analytics: Tracks and reports website traffic.
  2. Hotjar: Provides heatmaps, session recordings, and surveys to understand user behavior.

5. Email Communications

We may send you emails for account verification, updates, marketing, or promotional purposes. You can opt out of marketing communications by following the unsubscribe link in the emails.

6. Account Deletion

You can delete your account and all associated logs at any time by visiting the Account Deletion Page. Once processed, all your personal data and logs will be permanently removed from our system, subject to legal or regulatory retention requirements.

7. Payment Processing

We use Stripe for secure payment processing. Stripe may collect and process your payment information. For more details on how Stripe handles your data, please refer to the Stripe Privacy Policy.

We do not store your payment card details on our servers.

8. Advertising

We use third-party advertising services to display ads:

  1. Google Ads
  2. Facebook
  3. LinkedIn

These services may use cookies and similar technologies to collect information about your activities on our website and other sites to provide you with targeted advertising.

9. Data Sharing with Service Providers

We share user data with the following third-party service providers:

  1. Google Sign-In: For authentication purposes.
  2. Facebook Sign-In: For authentication purposes.
  3. Google Cloud: For hosting our services and data storage.

These providers have access to personal information necessary to perform their functions but are prohibited from using it for other purposes.

10. Data Storage

User data is stored on Google Cloud servers located in data centers around the world. Google Cloud employs robust security measures to protect user data.

11. User Rights

You have the right to access, correct, delete your personal information, or delete your account entirely. To exercise these rights, please contact us or visit Account Deletion Page.

12. GDPR Compliance

If you are located in the European Economic Area (EEA), we process your personal data in compliance with the General Data Protection Regulation (GDPR). You have the right to:

  1. Access your data
  2. Rectify inaccuracies
  3. Erase your data
  4. Restrict processing
  5. Data portability
  6. Object to processing

13. California Consumer Privacy Act (CCPA) Disclosures

If you are a California resident, you have the following rights under the CCPA:

  1. Know what personal data is being collected
  2. Access your personal data
  3. Request deletion of your personal data
  4. Opt-out of the sale of personal data

We do not sell personal data. To exercise your rights, contact us or visit Account Deletion Page.

14. Do Not Track Policy (CalOPPA)

Our website does not respond to Do Not Track (DNT) signals. However, you can set your browser to refuse cookies or alert you when cookies are being sent.

15. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

17. Contact Us

If you have any questions about this Privacy Policy, please contact us.